SHIPPING AND RETURNS
We use NZ Post couriers/NZ Post Mail; all orders are tracked and couriered to reach you within 1-3 business days, after processing the order we require up to 12-48 hours to process the order, Monday to Friday.
** Rural Locations: Please note if your area is classified "Rural" do note there may be a delay in delivery time between 2-3 business days and additional charges for customers in rural locations, this will be your responsibility to cover the extra cost if it occurs.
We aim to process orders within 24-48hours, on a Monday to Friday 10 am to 3 pm NZST, (except on New Zealand public holidays & weekends) we love to have our weekends free for friends, family, and gardening, so please keep this in mind when placing orders over the weekend.
Shipping rates are determined by the courier and charge accordingly to weight. The weight of any such item can be found on its detail page, to reflect the policies of the shipping companies we use, all weights will be rounded up to the next Half Kilo.
Taxes
All of our prices include GST.
Returns Policy
We are unable to offer change of mind refunds or refunds/exchanges for “on-sale" or items listed as “Specials”.
If for any other reason you are unhappy with your item, please contact us within seven days.
We urge all customers to choose their purchases carefully as we are not obligated to exchange due to a change of mind.
For this reason, any exchanges will be at the discretion of “Geoff’s Model Shop.
If we agree to a return, you'll need to cover return costs & refunds exclude the full shipping rate.
For Damaged Goods:
If the item you have received is faulty or has arrived damaged, please contact us immediately, with photos. We will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging.
Have issues with your delivery?
For New Zealand Orders:
Courier: NZ Post Couriers Website:
If you have any issues with your delivery, follow the instructions below.
Please click on your tracking number. You'll find this in the shipping confirmation email, that would have been sent to you.
Contact your local NZ Post courier depot with tracking number & document details for a speedy process. E.G who you spoke to, date & time what was discussed.
Then Email jollyjack@xtra.co.nz to advise the issue immediately, with your order number, your local courier details.
Have issues with your delivery?
Courier: NZ Post Couriers Website:
If you have any issues with your delivery, follow the instructions below.
Please click on your tracking number. You'll find this in the shipping confirmation email, that would have been sent to you.
Contact your local NZ Post courier depot with tracking number & document details for a speedy process. E.G who you spoke to, date & time what was discussed.
Then Email jollyjack@xtra.co.nz to advise the issue immediately, with your order number, your local courier details.
Contact Us
Email: jollyjack@xtra.co.nz
Payments
We Accept Visa, Mastercard, Afterpay and Paypal as well as Internet Banking.
Shipping rates are determined by the courier and charge accordingly to weight. The weight of any such item can be found on its detail page, to reflect the policies of the shipping companies we use, all weights will be rounded up to the next Half Kilo.
Taxes
All of our prices include GST.
Returns Policy
We are unable to offer change of mind refunds or refunds/exchanges for “on-sale" or items listed as “Specials”.
If for any other reason you are unhappy with your item, please contact us within seven days.
We urge all customers to choose their purchases carefully as we are not obligated to exchange due to a change of mind.
For this reason, any exchanges will be at the discretion of “Geoff’s Model Shop.
If we agree to a return, you'll need to cover return costs & refunds exclude the full shipping rate.
For Damaged Goods:
If the item you have received is faulty or has arrived damaged, please contact us immediately, with photos. We will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging.
Have issues with your delivery?
For New Zealand Orders:
If you have any issues with your delivery, follow the instructions below.
Please click on your tracking number. You'll find this in the shipping confirmation email, that would have been sent to you.
Contact your local Fastway depot with tracking number & document details for a speedy process. E.G who you spoke to, date & time what was discussed.
Then Email jollyjack@xtra.co.nz to advise the issue immediately, with your order number, your local courier details.
Contact Us
Email: info@thekeyplanner.com
Payments
We Accept Visa, Mastercard, Afterpay and Paypal as well as Internet Banking.
